Refund policy

RETURN AND REFUND POLICY

We offer a 30-day return-request period. You have 30 days after receiving your order to contact us and request a return.

Submitting a return request does not automatically guarantee approval. Each request is reviewed according to the product’s condition, the reason for the return, supplier requirements and applicable consumer-protection laws.

RETURN ELIGIBILITY

To be eligible for a standard return, the product must generally be:

Unused and in the condition in which it was received
In its original packaging
Complete with all accessories, manuals, cables, labels and components
Accompanied by the order number or other proof of purchase

Products that have been installed, modified, damaged through misuse or returned with missing components may not qualify for a return.

These condition requirements do not limit any rights that may apply when a product arrives damaged, defective or incorrect.

STARTING A RETURN

To request a return, contact us at support@carreadyshop.com.

Include:

Your full name
Order number
Product being returned
Reason for the return
Clear photographs or video when the product is damaged, defective or incorrect
Photographs of the packaging and shipping label when requested

Returns must be approved before a product is mailed.

Car Ready Shop works with different fulfillment suppliers and warehouses. Therefore, the authorized return destination may vary by product, supplier, order and delivery location. If your return is approved, we will provide the applicable return instructions and authorized return address.

Do not return a product to the address printed on the original shipping package unless we specifically confirm that address. Items returned without prior authorization or sent to an unauthorized address may not be accepted or refunded.

RETURN SHIPPING

Return-shipping responsibility depends on the reason for the return.

If we confirm that you received an incorrect, damaged or defective product, we will provide the applicable resolution and return instructions. Depending on the circumstances, a return might not be required.

For approved returns based on preference, accidental purchase, compatibility errors or change of mind, the customer may be responsible for purchasing and paying for return shipping.

If a prepaid return label is available for an approved return, it will be provided with the return instructions. A prepaid label is not guaranteed for every return.

Shipping charges and any return-shipping costs are non-refundable unless the product is confirmed to be incorrect, damaged or defective, or unless otherwise required by applicable law.

DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

Please inspect your order promptly after delivery.

If a product arrives damaged, appears defective or is different from what you ordered, contact support@carreadyshop.com as soon as possible. Include your order number and clear photographs of:

The product
The damaged or defective area
The original packaging
The shipping label
All items received in the package

We may request additional photographs, video or troubleshooting information before determining the appropriate resolution.

Depending on the circumstances, the available resolution may include replacement parts, a replacement product, a partial refund, a full refund or an authorized return.

Please keep the product and all original packaging until the review is completed. Do not discard or return the product unless instructed to do so.

NON-RETURNABLE PRODUCTS

The following products may not be eligible for a standard change-of-mind return:

Gift cards
Products clearly identified as final sale before purchase
Used, installed, modified or customer-damaged products
Products missing original parts, accessories or packaging
Products that cannot be returned because of carrier restrictions, including certain batteries, hazardous materials, flammable substances or pressurized products

Products with lithium batteries or other shipping-restricted components require approval and specific return instructions. Do not mail a battery-containing product without receiving authorization.

Please contact us before purchasing if you have questions about a product’s return eligibility.

SALE ITEMS

A discounted price does not automatically make a product final sale. A product is treated as final sale only when “Final Sale” is clearly displayed before purchase, subject to applicable law.

EXCHANGES

We do not currently process direct product exchanges.

If an eligible return is approved, complete the authorized return process. You may then place a separate order for the preferred product or variation.

ORDER CANCELLATIONS

Contact support@carreadyshop.com as soon as possible if you need to cancel an order.

We cannot guarantee cancellation after an order has entered processing or fulfillment. If the order cannot be canceled, you may request a return after delivery, subject to this policy.

REFUNDS

We will notify you after the returned product has been received and reviewed, or after another resolution has been approved.

If a refund is approved, it will be issued to the original payment method within 10 business days. Your bank, card issuer or payment provider may require additional time to process and display the credit.

Original shipping charges, return-shipping costs and other non-refundable charges will not be included unless otherwise stated in the approved resolution or required by law.

If more than 15 business days have passed since we confirmed that your refund was issued, contact support@carreadyshop.com.

EUROPEAN UNION RIGHT OF WITHDRAWAL

If an eligible product is shipped to a customer in the European Union, the customer may have the right to cancel or return the order within 14 days without providing a reason, subject to applicable law and any permitted exceptions.

The product must generally be returned in the condition in which it was received, with its original packaging and all included components. This provision does not limit any additional rights available under applicable consumer-protection law.

Customers in the European Union should contact support@carreadyshop.com to begin the withdrawal or return process.

For return, refund or order questions, contact:

support@carreadyshop.com

We aim to respond within one business day.